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Returns & Warranty

How do I process a return?

If you’re not completely satisfied with your purchase, we’re here to help. You can request a return by reaching out to our customer care team through our contact form. Once approved, we’ll send you a prepaid return label via email. Please note:.

How do I know if I'm eligible to process a return?

We want you to love your Freebird products, so we offer returns within 30 days of receiving your order. There are a few specific requirements depending on the product:FlexSeries Kits & Shaving Kit Bundles✔️ Return within 30 days of receiving your ord

What’s Covered Under the Lifetime Warranty?

We stand behind every Freebird product and want you to feel confident in your shave. If you ever have trouble, we’ll work with you to make it right. Warranty Coverage. FlexSeries device: Covered as long as you’re an active Close Shave Plan member who

How Long Does it Take to Receive My Refund?

Refunds are issued within 5–10 business days after we receive your return. The exact timing depends on your bank or payment provider. We’ll send you a confirmation email as soon as your refund has been processed.

How Do Return Labels Work and is There a Fee?

If your return is eligible, we’ll send you a prepaid return label. A $7.95 fee is deducted from your refund to cover return shipping.

How to Submit a Warranty Claim

Email us at [email protected]. Our team will confirm your details and ship a replacement if eligible. What’s Not Covered