How do I process a return?Updated an hour ago
If you’re not completely satisfied with your purchase, we’re here to help. You can request a return by reaching out to our customer care team through our <a href="https://myfreebird.gorgias.help/en-US/contact">contact form</a>. Once approved, we’ll send you a <strong data-start="476" data-end="500" id="isPasted">prepaid return label</strong> via email.</p><p><span data-sheets-root="1">Please note:</span></p><ul><li><span data-sheets-root="1">You have <strong data-start="997" data-end="1034" id="isPasted">30 days from the date of delivery</strong> to initiate a return. After that window, we may not be able to accept the item for a refund.</span></li><li><span data-sheets-root="1">There’s a <strong data-start="572" data-end="601" id="isPasted">$7.95 return shipping fee</strong>, which will be deducted from your refund once we receive your returned item.</span></li><li><span data-sheets-root="1">Once your return is received and inspected at our warehouse, your refund will be processed to your original payment method. This typically takes <strong data-start="1331" data-end="1352" id="isPasted">3–5 business days</strong>, depending on your bank.</span></li></ul><p><br></p><p><br></p>