Let us know if you have any questions. Our team is here to help!

Freebird

Email us at <a data-fr-linked="true" href="mailto:hello@myfreebird.com">hello@myfreebird.com</a><ul><li style="font-size: 16px;">Your order number</li><li style="font-size: 16px;">A brief description of the issue</li><li style="font-size: 16px;">Photos or video if possible</li></ul>Our team will confirm your details and ship a replacement if eligible. What&#x2019;s Not Covered<ul><li style="font-size: 16px;">Normal blade wear</li><li style="font-size: 16px;">Accidental damage (drops, water beyond rated resistance, misuse)</li><li style="font-size: 16px;">Unauthorized repairs or modifications</li><li style="font-size: 16px;">Products purchased from unauthorized sellers</li></ul>

Email us at hello@myfreebird.com. Our team will confirm your details and ship a replacement if eligible. What’s Not Covered

How to Submit a Warranty Claim

Returns & Warranty

Why Was I Charged Again After Buying my Shaver?

How Do I Cancel My subscription?

Can I Update My Payment Method?

When Will my Credit Card be Charged?

How Do I Modify My Subscription?

How Does the Close Shave Plan Work?

When Will My First Subscription Order Ship?

Can I Change My Shipping Address for Each Subscription Delivery?

Can I Add / Remove Products to My Upcoming Shipment?

Can I Transfer My Subscription to Another Person?

Manage My Subscription

How do I process a return?

How do I know if I'm eligible to process a return?

What’s Covered Under the Lifetime Warranty?

How Long Does it Take to Receive My Refund?

How Do Return Labels Work and is There a Fee?

How Long Will it Take to Get my Order?

My Package Shows Delivered But I Didn’t Get it. What Should I Do?

Can I change my address after my order has shipped?

How can I find my tracking information?

Do you ship to APO/FPO addresses?

Do You Ship Internationally?

Where do you ship from?

My tracking shows delivered, but I never received anything?

What shipping methods do you use?

Shipping

When Will my Freebird Order Arrive?

Can I Use Afterpay to Pay For my Order?

Is there a moneyback guarantee?

Can I cancel or edit an existing order?

How do Freedom Grooming gift cards work?

What Payment Methods Do You Accept?

Can I make a one-time purchase?

Orders & Payments

First Time Shaver? Start Here.

How to Get a Smooth, Close Shave With Freebird

How to Clean and Maintain Your Freebird Shaver

How to Prevent Irritation and Razor Burn With Freebird

Wet vs. Dry Shaving with an Freebird Electric Shaver

Finding the Right Beard Routine With Freebird

How Often Can I Shave With the FlexSeries?

Grooming Tips

FlexSeries® Product Manual

BeardSeries Beard Trimmer & Shaver Product Manual

FlexSeries® Women's Product Manual

FlexSeries® Pro Product Manual

How Often Should I Replace The FlexSeries Blade?

Switching Attachments on my FlexSeries Shaver

Freebird Shave & Scalp Care Product Usage Information

Can I Buy Replacement Parts for my Freebird Kit?

What does waterproof mean? Can I use it in the shower?

Will the FlexSeries work with any hair type?

Can your products be used on any skin type?

What are the prices for your products?

Do you offer free samples of your products?

How do I maintain and clean my FlexSeries blades?

What RPM does the FlexSeries run at?

Do I have to use original accessories with the FlexSeries?

Can I use your shaver to cut hair at different lengths?

Why won't the charging cable fit in the back of the charging dock?

Can I charge my FlexSeries right after using it in the shower?

Products

Is there a Customer Support Phone number?

How do I access my account?

Can you travel with the FlexSeries?

Who is eligible for the Hero Discount and how do I get verified?

Do you have a recycling program for used blades?

Do you have physical stores where I can purchase?

How can I apply to become a Freebird influencer or content creator?

How Do I Update my Email Address on my Account?

General

How to Submit a Warranty ClaimUpdated 4 hours ago