What’s Covered Under the Lifetime Warranty?Updated 4 hours ago

We stand behind every Freebird product and want you to feel confident in your shave. If you ever have trouble, we’ll work with you to make it right.

Warranty Coverage

• FlexSeries device: Covered as long as you’re an active Close Shave Plan member who has received a replenishment box within 90 days of submitting a claim.

• Blades: Covered for 2 months against manufacturing defects (not regular wear and tear or accidental damage).

• Limit: Up to 2 warranty claims per year.

Attachments & Accessories - Not covered under the warranty.

Troubleshooting Before Filing a Claim

New Device Won’t Turn On

• Charge your FlexSeries for at least 1 hour before first use.
• The light will turn green when fully charged.

Stopped Working Mid-Use

• Remove the 5-blade attachment and run the device without it. If it powers on, the blade may be the issue.
• If your shaver does not charge, turn on, or work with any attachment, the device itself may be faulty.