Let us know if you have any questions. Our team is here to help!

Freebird

While we’d love to chat with you over the phone, we don’t have live phone support just yet—it’s a big goal of ours for 2025! In the meantime, our team is here and ready to help through email or social media.

Can I call customer support over the phone?

General

Why Was I Recently Charged?

How Do I Cancel My subscription?

How Do I Modify My Subscription?

How Does the Close Shave Plan Work?

When Will My First Subscription Order Ship?

Can I Change My Shipping Address for Each Subscription Delivery?

What is the Lifetime Warranty from the Close Shave Plan?

Can I Add / Remove Products to My Upcoming Shipment?

Can I Transfer My Subscription to Another Person?

Manage My Subscription

First Time Shaver? Start Here.

How to Get a Smooth, Close Shave With Freebird

How to Clean and Maintain Your Freebird Shaver

How to Prevent Irritation and Razor Burn With Freebird

Wet vs. Dry Shaving with an Freebird Electric Shaver

Finding the Right Beard Routine With Freebird

How Often Can I Shave With the FlexSeries?

Grooming Tips

FlexSeries® Product Manual

BeardSeries Beard Trimmer & Shaver Product Manual

FlexSeries® Women's Product Manual

FlexSeries® Pro Product Manual

Freebird Shave & Scalp Care Product Usage Information

Switching Attachments on my FlexSeries Shaver

Can I Buy Replacement Parts for my Freebird Kit?

How Often Should I Replace The FlexSeries Blade?

What does waterproof mean? Can I use it in the shower?

Will the FlexSeries work with any hair type?

Can your products be used on any skin type?

What are the prices for your products?

Do you offer free samples of your products?

How do I maintain and clean my FlexSeries blades?

What RPM does the FlexSeries run at?

Do I have to use original accessories with the FlexSeries?

Can I use your shaver to cut hair at different lengths?

Why won't the charging cable fit in the back of the charging dock?

Can I charge my FlexSeries right after using it in the shower?

Products

When Will my Freebird Order Arrive?

Can I Use Afterpay to Pay For my Order?

Is there a moneyback guarantee?

Can I cancel or edit an existing order?

How do Freedom Grooming gift cards work?

Orders & Payments

How do I process a return?

How do I know if I'm eligible to process a return?

My order hasn't arrived within the estimated transit time. What can I do?

Can I change my address after my order has shipped?

How can I find my tracking information?

Do you ship to APO/FPO addresses?

Do you ship internationally?

Where do you ship from?

How long does shipping take?

My tracking shows delivered, but I never received anything?

What shipping methods do you use?

Shipping & Returns

Is there a Customer Support Phone number?

How do I access my account?

Can I make a one-time purchase?

Can you travel with the FlexSeries?

Who is eligible for the Hero Discount and how do I get verified?

Do you have a recycling program for used blades?

Do you have physical stores where I can purchase?

How can I apply to become a Freebird influencer or content creator?

Freebird Product Warranty

Is there a Customer Support Phone number?Updated a day ago