Freebird Product WarrantyUpdated 15 hours ago

We stand behind every Freebird product and want you to feel confident in your shave. If you ever have trouble, we’ll work with you to make it right.

Warranty Coverage

FlexSeries Device

Standard Warranty: 3 years from purchase.

Lifetime Warranty: Available for Close Shave Plan members who have received a replenishment box within 90 days of submitting a claim (limited to 2 claims per 12-month period).

FlexSeries Blades

Covered under a 2-month warranty for manufacturing defects.

Normal wear-and-tear or accidental damage is not covered.

Attachments & Accessories

Not covered under the warranty.

Troubleshooting Before Filing a Claim

New Device Won’t Turn On

• Charge your FlexSeries for at least 1 hour before first use.
• The light will turn green when fully charged.

Stopped Working Mid-Use

• Remove the 5-blade attachment and run the device without it. If it powers on, the blade may be the issue.
• If your shaver does not charge, turn on, or work with any attachment, the device itself may be faulty.

How to Submit a Warranty Claim

Identify whether the issue is with your device or blade.

Email us at [email protected]

• Your order number
• A brief description of the issue
• Photos or video if possible

Our team will confirm your details and ship a replacement if eligible.

What’s Not Covered

• Normal blade wear
• Accidental damage (drops, water beyond rated resistance, misuse)
• Unauthorized repairs or modifications
• Products purchased from unauthorized sellers