Let us know if you have any questions. Our team is here to help!

Freebird

While we’d love to chat with you over the phone, we don’t have live phone support just yet—it’s a big goal of ours for 2025! In the meantime, our team is here and ready to help through email or social media.

Can I call customer support over the phone?

General

How do I manage my subscriptions?

How do I update my email address?

How do I access my account?

Do you offer referral incentives or partnership programs?

Are Freedom Grooming products tested on animals?

Can you travel with the FlexSeries?

How is hero eligibility confirmed?

Do you have a recycling program for used blades?

Can I make a one-time purchase?

Who is eligible for a hero discount?

Where are Freedom Grooming devices manufactured?

Why don't I see Afterpay as a payment method?

When is my order coming? I'm in a hurry!

Is there a moneyback guarantee?

Can I cancel or edit an existing order?

When will my credit card be charged?

How do Freedom Grooming gift cards work?

Orders & Payments

Do you have any tips to get the smoothest shave?

What does waterproof mean? Can I use it in the shower?

How often can I shave with the FlexSeries?

Can I buy replacement parts for my accessories?

How often should I replace the FlexSeries blade?

Will the FlexSeries work with any hair type?

Can your products be used on any skin type?

Are your products safe for sensitive skin?

Freedom Grooming Product Usage Information

What are the prices for your products?

Do you offer free samples of your products?

Can women use Freedom Grooming products?

Products

Can I modify my subscription and Close Shave Plan?

How do I cancel my subscription(s)?

Why was I recently charged?

Will I be notified before I get charged for my Close Shave Plan?

Can I change my shipping address for each Close Shave Plan delivery?

What is the Lifetime Warranty from the Close Shave Plan?

When will my first Close Shave Plan order ship?

Can I add or remove other products to my upcoming shave plan shipment?

How does the Close Shave Plan work?

How do I modify or cancel my shave or replenishment plan?

Shave Plan & Replenishments

How do I process a return?

How do I know if I'm eligible to process a return?

My order hasn't arrived within the estimated transit time. What can I do?

Can I change my address after my order has shipped?

How can I find my tracking information?

Do you ship to APO/FPO addresses?

Do you ship internationally?

Where do you ship from?

How long does shipping take?

My tracking shows delivered, but I never received anything?

What shipping methods do you use?

Shipping & Returns

What is the warranty on the FlexSeries?

How do I initiate a warranty claim?

Warranty

Can I call customer support over the phone?Updated 6 months ago