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Orders & Payments

Why don't I see Afterpay as a payment method?

Afterpay is available for orders that include one-time purchase products. However, it can’t be used for orders containing subscriptions, replenishments, or shave plans. Want to use Afterpay? Just remove any subscription items from your cart, and the

When is my order coming? I'm in a hurry!

📦 Orders are processed within 1-3 business days, and once shipped, you’ll receive a tracking number via email—so keep an eye on your inbox for updates from Freebird. 🗺️ Delivery times within the U.S. are typically 2-7 business days, depending on t

Is there a moneyback guarantee?

Absolutely! 💯 We want you to feel completely confident in your Freebird purchase, which is why we offer a 30-day, risk-free money-back guarantee. If you’re not satisfied with your products, simply return them within 30 days of receipt. No stress, no

Can I cancel or edit an existing order?

Once an order has been processed, it can no longer be edited or canceled. However, there is a short window between placing your order and when it is processed for shipping. During this time, our team will do everything possible to accommodate any ch

When will my credit card be charged?

Your credit card is charged as soon as your order is accepted. For subscription orders, recurring charges are based on your original sign-up date and the delivery frequency you selected.🚨 Heads up! The default frequency for the Close Shave Plan is e

How do Freedom Grooming gift cards work?

Freebird gift cards are available in increments of $10, $25, $50, $100, $200, and $300 and can be used as a payment method during checkout.✨ Important to note:Gift cards can’t be used for subscription or replenishment plan items—they’re valid only fo