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Freebird

You can do quick troubleshooting to see if it is the device or potentially the blade that&apos;s causing the issue. You can remove the 5-blade attachment and try to run the machine without that specific attachment. If there is an issue with the blade, it will mimic signs of a faulty battery.&#xA0; If your shaver no longer turns on, will not charge, or will not work with any of the attachments included, you have a faulty device. Once you&#x2019;ve identified the part that has issues, please email us at&#xA0;<a href="mailto:hello@myfreebird.com" style=" text-decoration: none !important;">hello@myfreebird.com</a>. We&#x2019;ll be happy to assist you!

You can do quick troubleshooting to see if it is the device or potentially the blade that's causing the issue. You can remove the 5-blade attachment and try to run the machine without that specific attachment. If there is an issue with the blade, it

My FlexSeries stopped working. What should I do?

Warranty

Can I call customer support over the phone?

How do I manage my subscriptions?

How do I update my email address?

How do I access my account?

Do you offer referral incentives or partnership programs?

Are Freedom Grooming products tested on animals?

Can you travel with the FlexSeries?

How is hero eligibility confirmed?

Do you have a recycling program for used blades?

Can I make a one-time purchase?

Who is eligible for a hero discount?

Where are Freebird devices and accessories manufactured?

Can I just buy the FlexSeries without the attachments?

Do you have physical stores where I can purchase?

How do I unsubscribe from marketing emails?

General

Why don't I see Afterpay as a payment method?

When is my order coming? I'm in a hurry!

Is there a moneyback guarantee?

Can I cancel or edit an existing order?

When will my credit card be charged?

How do Freedom Grooming gift cards work?

Can I apply multiple discounts on my order?

What forms of payment are accepted?

Orders & Payments

Do you have any tips to get the smoothest shave?

What does waterproof mean? Can I use it in the shower?

How often can I shave with the FlexSeries?

Can I buy replacement parts for my accessories?

How often should I replace the FlexSeries blade?

Will the FlexSeries work with any hair type?

Can your products be used on any skin type?

Are your products safe for sensitive skin?

Freebird Product Usage Information

What are the prices for your products?

Do you offer free samples of your products?

Can women use Freebird products?

Are your products safe for sensitive skin? copy

The silicone massager head won't attach to my device. What should I do?

How do I maintain and clean my FlexSeries blades?

What RPM does the FlexSeries run at?

Do I have to use original accessories with the FlexSeries?

Can I use your shaver to cut hair at different lengths?

How do I swap attachments on my FlexSeries shaver?

Why won't the charging cable fit in the back of the charging dock?

Can I charge my FlexSeries right after using it in the shower?

Products

Can I modify my subscription and Close Shave Plan?

How do I cancel my subscription(s)?

Why was I recently charged?

Will I be notified before I get charged for my Close Shave Plan?

Can I change my shipping address for each Close Shave Plan delivery?

What is the Lifetime Warranty from the Close Shave Plan?

When will my first Close Shave Plan order ship?

Can I add or remove other products to my upcoming shave plan shipment?

How does the Close Shave Plan work?

How do I modify or cancel my shave or replenishment plan?

Can I transfer my subscription to another person?

When can I expect my first shipment?

Can I modify my Close Shave Plan delivery frequency?

How can I check my order or manage my subscription?

Shave Plan & Replenishments

How do I process a return?

How do I know if I'm eligible to process a return?

My order hasn't arrived within the estimated transit time. What can I do?

Can I change my address after my order has shipped?

How can I find my tracking information?

Do you ship to APO/FPO addresses?

Do you ship internationally?

Where do you ship from?

How long does shipping take?

My tracking shows delivered, but I never received anything?

What shipping methods do you use?

Shipping & Returns

What is the warranty on the FlexSeries?

How do I initiate a warranty claim?

I just received my FlexSeries, and it's not working. What's my next step?

My FlexSeries stopped working. What should I do?Updated 2 days ago